cancel
Showing results for 
Search instead for 
Did you mean: 

“Could not pull user data from Facebook account “

bearpit.2024
Honored Guest

Hi, I’m trying to log in to Meta with an existing VR account that was linked to Facebook but I’m getting this error: “Could not pull user data from Facebook account”. I’m unable to use the support because I don’t have a device yet (I lost my old devices and just ordered a Quest 2), but I want to recover my old VR account. Can anybody help? Thanks!

2 REPLIES 2

Choleni
MVP
MVP

Hi @bearpit.2024 🙂

send a PM @MetaQuestSupport 

I'm sure, they are able to help you without having a device and serial number.

Click on the name to visit their profile page, then click the "send a message" button.

MetaQuestSupport
Community Manager
Community Manager

Hey there @bearpit.2024! We have received your PM and will assist you there shortly. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?