cancel
Showing results for 
Search instead for 
Did you mean: 

Couldn't connect to your headset for Casting in Chrome on a PC, iPhone or iPad

hploculuskit2
Honored Guest

I am trying to roll out a kit of 12 Oculus Quest 2's that will be utilized in a classroom setting. One of the perks we thought we were gaining with this product was the ability to cast one of the Quest's to the iPad in the Meta Horizon's app. We connected the iPad to the Quest 2, they are on the same WiFi and I have tried factory resetting both. However, I still get the "Something went wrong Couldn't connect to your headset" error.

All devices and apps are fully updated and the primary account was logged into on the various devices I was trying (initially, the iPad, then an iPhone, then we tried a computer).

 

I tried three separate networks: one private, one public, and also a WiFi hot spot. All three are giving back the same error. As these would be taken to various institutions, the possibility of just restarting all the networks where this kit goes is not feasible, as well as changing the settings with any routers.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there,

Please send us a private message so that we can provide you with the appropriate support. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 
Please remember, you must be signed into the community first to send us a private message. 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?