My son (10 years old) recently purchase his very own Meta quest 2. I'm now struggling to create a child account. Just after the card registration seems to be in order the web site and/or app simply crashes. The transaction process works just fine in all other contexts and i have tested using different devices. Does anyone know what might be happening here?
Hey there, @Mineminutter! We can understand the excitement to start playing with the new device you guys bought, and we are more then happy to help get this set up. In this case, a user of the age of 10 will not be able to make a standard account due to their age. You will need to make a parent account, then make the child account for your son as a parent managed account. For the steps to complete this process, please check out our step by step guide for this here.
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Hey there, @Mineminutter! Just checking in with you to see if you still needed assistance with setting up the Parent Managed account for your son. If you still need assistance, please reach out over a private message, so we can look into things further for you! To send a private message please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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