I have been looking on Meta site on the internet and not on the Meta app. I have finally figured out what those charges are and they are legit as listed on my phone app.
Now I know where to go to see any charges on my card. Sorry for the confusion, which was all mine.
Hey there @RNStroud! We completely understand how it feels to have issues with unknown charges on your account. In order for us to look further into this issue please reach out via private message. In order to send a private message please select our name to get to our profile page, or click here. Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message. Thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @RNStroud! Have you gone to your profile page to check if you may have any accidental subscriptions running? You'll notice a list on the left site of that page with a section of "Orders" and another with "Subscriptions", take a quick look there and see if you see any transactions made.
If you have any issues viewing this page or have questions about a transaction feel free to send a PM to MetaQuestSupport by clicking here.
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
I do not see any list on the left side of the page. When I click on my RNStroud avatar (above right) is the only place I see "My subscriptions". When I try to sign in under "Oculus" in the computer it brings me to this Meta page. Is there a separate Oculus account?
You need to click on the link that's within the text, click here and you'll be re-directed to the page I mentioned in my previous reply. You should see the two sections after signing in.
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
I have been looking on Meta site on the internet and not on the Meta app. I have finally figured out what those charges are and they are legit as listed on my phone app.
Now I know where to go to see any charges on my card. Sorry for the confusion, which was all mine.
Thanks for reaching back out with that @RNStroud. We are glad that you were able to figure out what those charges were. No need to apologize, we totally understand because everyone would feel the same way about unknown charges being made to their account.
Please reach back out if you need anything else!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
