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Critical Bug - Infinite UI Reboot When Incorrect Picture Format Selected

chris.o.yul
Expert Protege

While modifying my "immersed view" setup, I accidently changed the background picture to one that is obviously not supported by the headset OS. The picture was present on my headset in 2 distinct formats - JPEG and HEIC. Since they were both visually identical, I mistakenly selected the HEIC one.

From that point, the headset is stuck in an infinite UI reboot loop.

It appears that my only way out of this unfortunate situation will be a "factory reset" using the advanced boot menu.

META: Making sure the image is in a proper format when selecting the "immersed view" background picture is minimally required. Seriously. 

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks for reaching out.

As I planned, I performed a factory reset and the Quest 3 is back to its operational state.

About your suggestion, I will try to post at the suggested location.

Meanwhile, I hope you understand typing this much information on a cell phone is neither practical or fun. And, submitting directly from the Quest 3 was out of question since it was rebooting its UI perpetually.

 

View solution in original post

4 REPLIES 4

chris.o.yul
Expert Protege

Some additional thoughts and comments about this.

  • The picture selector dialog was able to show a proper thumbnail for all pictures.
  • Once selected, the HEIC image was briefly displayed in the available pictures for the immersive view. Thus, it was properly handled at this point too.
  • When the immersive view was about to refresh, this is when the UI crashed and rebooted - infinitely.
  • When the UI is rebooting, the "What's New" windows - or whatever its name - and the icon bar were visible and functional for about 1 to 2 seconds only. Then the UI rebooted.
  • It appears the system is loading (or preloading) the immersive view environment even if not in use.

Clearly here, the "Immersive View" environment is missing proper exception handling and a safe fallback when a critical issue like this is happening.

I'm just thinking about non-technical people bricking their headset just because they selected a picture. Not fun.

Hey there, @chris.o.yul!

 

We recognize that you were stuck in a UI reboot loop. We appreciate you giving us your feedback and the information you provided regarding this issue. We highly suggest you submit a bug report for us here

 

Thank you for your cooperation. Have a great one!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks for reaching out.

As I planned, I performed a factory reset and the Quest 3 is back to its operational state.

About your suggestion, I will try to post at the suggested location.

Meanwhile, I hope you understand typing this much information on a cell phone is neither practical or fun. And, submitting directly from the Quest 3 was out of question since it was rebooting its UI perpetually.

 

We are glad that a factory reset was helpful for your issue regarding your device being in a UI reboot loop. We extremely appreciate you informing us about this issue and taking time out of your day to do so. Your information and troubleshooting are very helpful for us to be able to assist other users if they run into the same issue. 

 

Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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