cancel
Showing results for 
Search instead for 
Did you mean: 

'Critical Error, we cant find your sensor, please connect your sensor

smiler1984
Explorer
Iv not been on my rift for three weeks. it did update when I briefly went on before but now I am getting this error message. I have obviously taken everything out and plugged back in etc. 
16 REPLIES 16

Thijssss
Explorer
Check your device settings. It probably has an USB error for the sensor even though the headset is OK on USB3 according to Oculus Home. Plug the sensor in to an USB2 port for a try.

Hornet_F4C
Adventurer

This is it exactly what sux about Win 10. Or maybe it isn't really Win10. It is the combination of OS, Oculus, and some hardware / software which is causing problems for some users, while everything is ok for others. The whole combination seems to be somewhat fragile 🙂

Just now Oculus basically recommends to use Win 10 for best performance, expecially with regards to ASW.

But incidents like these really make me reluctant trying... time is expensive and limited enough as it is. I might refrain from updating my currently perfectly running system for fear of having to roll it back. The possbile performance gain just is not (yet) important enough (for me with current configuration) to take the risk.

I certainly hope those issues get sorted in the near future, so the Oculus hardware runs stable as a rock on all supported platforms!

shamblur
Honored Guest
I had a problem with oculus sensor not being detected and I did all sorts of stuff including redownloading the oculus software and trying to repair it, changing usb ports, to going into regedit and making changes. 

I noticed the oculus sensor was in the device manager under other devices tab. Which I took as it wasn't picking up the drivers for it for some reason. I tried updating, disabling, and uninstalling. It seems the problem is windows is not picking up the drivers for some reason. 

If you go to oculus sensor and select update driver software, then select browse my computer for driver software. I found the drivers in the c:\program files>Oculus VR runtime drivers>Drivers>Rift Sensor.

It picked it up immediately and I haven't had any problems since. Maybe that will work.

If your having sensor disconnects this may not help, if its just straight up not working, this is how I got it to work...

tilds
Honored Guest

shamblur said:

I had a problem with oculus sensor not being detected and I did all sorts of stuff including redownloading the oculus software and trying to repair it, changing usb ports, to going into regedit and making changes. 

I noticed the oculus sensor was in the device manager under other devices tab. Which I took as it wasn't picking up the drivers for it for some reason. I tried updating, disabling, and uninstalling. It seems the problem is windows is not picking up the drivers for some reason. 

If you go to oculus sensor and select update driver software, then select browse my computer for driver software. I found the drivers in the c:\program files>Oculus VR runtime drivers>Drivers>Rift Sensor.

It picked it up immediately and I haven't had any problems since. Maybe that will work.

If your having sensor disconnects this may not help, if its just straight up not working, this is how I got it to work...


THIS!
This fixed the problem for me. Thanks a lot man, I haven't been able to use my rift for weeks!

Marrukkah
Expert Protege

Its all in this thread fine gentlemen (basically what shamblur said)

https://forums.oculus.com/community/discussion/comment/442405/#Comment_442405

smiler1984
Explorer
Boom I sorted it cheers fellas!!!!!!!!!!!!!!!!!!!

Hornet_F4C
Adventurer


Boom I sorted it cheers fellas!!!!!!!!!!!!!!!!!!!


Hi! May I ask what exactly was your problem and what did you do for the fix?

Thank you!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?