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Customer Service SHOULD be second to none, but instead it's just NONE

Honored Guest

Sent a left controller in, as directed, after it suddenly died on me and would no longer pair.

I was promised a replacement controller "5-7 business days later", almost two weeks later, not a peep, not a word, not an update - nothing. 

Took 15 minutes just to be able to even find a way to chat with customer support - they make it hard on purpose, of course - to find out they're just shunting my issue off to another division or whatever, and if I'm lucky I'll get an answer in "3-5 business days". 

Oculus was bought by a billion dollar company... the customer service should be second to none.

There is no excuse, except a lack of respect for their customers, their customers time and money.

I do a bit of customer service work in my job, dealing with costumer complaints and concerns, and if my company functioned like this, we'd be out of business.

The individuals I dealt with were polite, did the best they could, but in the end, the company just doesn't give a sh*t and doesn't give them the means to help customers in an adequate fashion.


Community Manager
Community Manager

Hey there, @RDVelcro, and thank you for bringing your recent experience with our support team to our attention. While we can see there have been some bumps along the way, we do strive to make sure all issues are addressed as quickly as possible, especially those holding you back from enjoying VR, so we'd love to work with you to gather more details. 

So that we can, please send us a PM by either selecting our name to get to our profile page, or click here while signed into the community. Next, click "Send a Message" to privately message us! From there, we'll continue working to make sure you're all set to get back up and running smoothly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hello again, @RDVelcro. We are just reaching back out, as we would love to help resolve this for you to the best of our ability. Please send us a PM so we can gather some more information from you in order to further assist you with this. 


We look forward to hearing back from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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