Hey i just wanted to come and ask if anyone has actually been helped by anybody in customer service. Im fully convinced it's all bots and Ai that just sends the same email with different names. I looked at some of the other post and it seems everyone else is in the same boat. Well except for the one post saying that they got helped and praising them but it honestly looks like a fake review. They don't say what they helped with just a thank you to non existent customer service team. Anyway I've been trying to get help but keep getting the same email over and over again. Is there other ways to get help?
I recently went through a very similar experience. My account was hacked, and the individual replaced my Instagram account in the account center with their own. This led to my Facebook and Meta accounts being suspended. The only way I found to contact support was by signing up for the verification subscription through my Instagram account.
Using the enhanced support feature, I was able to explain my issue, and within a day, my Facebook account was restored. However, it took two weeks of back-and-forth messages, repetitive questions, and uploading the same screenshots over and over before I could even begin to access my Meta account again. It was incredibly frustrating.
I started to believe that the support teams at Facebook and Instagram were either completely incompetent or just AI chatbots. They wouldn’t respond to anything unrelated to the issue at hand—no small talk, no acknowledgment of unrelated questions. It wasn’t until I created a second Meta account and reached out via DM to the forum here that I finally got the help I needed to remove the suspension and regain access to my account.
Honestly, I’m convinced that Meta has cut corners by replacing most human support staff with AI, leaving only a few people to train and maintain the bots. What’s worse is that you have to pay for verification just to access support. Without it, you’re stuck with endless FAQs that lead you in circles.
That said, the Meta Community support team here seems legit—and it’s free! Just DM them your issue. I hope this helps you and others dealing with the same problem!
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