Oculus Quest 2. When it's turned on, it shows the infinity logo then 3 dots then goes black. After a factory reset, it does the same thing. On the About screen when factory resetting it says state: Locked?
Hey there @eezZzee! It seems like you're experiencing some trouble with a black screen after resetting your Quest 2. Did you make sure to fully charge your headset? We recommend charging it for at least 2 hours and then attempting to turn it on again. Another option is to perform a hard reboot.
Simply hold down the power button and volume down button for 30 seconds until you hear the boot-up sound.
If you don't hear the sound, try holding the power and volume (-) buttons simultaneously until the boot screen appears on your headset.
From there, use the volume buttons to select "Boot Device" and press the power button.
Finally, use the volume buttons to highlight "Yes" and press the power button.
Let us know if any of these solutions work for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @A55bella2002! Thanks for letting us know that a hard reboot didn't help with fixing your display. No worries; we'd love to provide some more troubleshooting steps that may help fix your display from being on a black screen! Have you tried a factory reset already? If not, please try the following steps listed below:
To perform a factory reset using the headset:
Turn off your headset.
Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hiya, yeah I've already tried factory resetting but absolutely nothing shows up. When I cast it to my phone it shows that there is meant to be something there but its just completely black in the headset.
Thank you for letting us know. So that we can gather some personal information from you, we ask that you please PM us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We're just following up with you to see if you still need assistance. If so, please PM us, and we'll assist. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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