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Darker than usual on latest update

ToolShedCub
Honored Guest

Has anyone noticed that the virtual environments are darker than they used to be? Is there like a day/night cycle that runs based on actual time of day?

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Heya ToolShedCub. We understand how having the environment be seemingly darker can cause some discomfort or distraction. While we want to do want to get to the bottom of this for you, we'll need some additional information from you. 

 

Can you tell us what device you are using? Can you also tell us what version update you are on? With all of that we'll get a better understanding of what could be causing this and how to better assist you with this. We look forward to your update and figuring all of this out with you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have a quest 2 and i'm on the latest update.  ver 46.0.0.261.0.415550680

Thanks for reaching back out and providing that information. Can you tell us if this is just the home screen and environment that is darker than usual or is it in game as well? Are you also able to send us a picture of what it looks like on your screen?

 

So we did actually have a recent update for version 47, as of last week. You can try to update your headset to see if that resolves the problem as well. You can reboot the headset to try and update it as well. Please follow these steps to do so.

 

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Reboot and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

 

We appreciate you being so understanding and patience with us while we work through this. We look forward to your response and figuring all of this out. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey we wanted to reach back out and check if you'd had any luck with the factory reset or if you needed any further assistance from us. Just let us know what is going on and we'll be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It did actually.  Wasn't fond of waiting for my stuff to reinstall but yeah it solved the issue

Hey @ToolShedCub. That's fantastic, and we love to hear that! Having to wait on troubleshooting steps can be a bit inconvenient at best, but we're happy you were able to get the issue resolved. If you have any questions, please don't hesitate to let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have the same problem, is this really the only fix?

Hey there @SeizedUp, we want to drop in just to make sure you tried the troubleshooting step provided. If you haven't maybe check if you need an update? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!