01-22-2024 03:45 PM
I purchased my quest 2 recenlty for christmas and after just 2 days of casual use, the left thumbstick begun drifting in random directions. I researched around online for solutions and found that this is very common and often caused by dust partticles. So i blew air from my mouth into the thumbstick edges and the stick-drift is gone now, But now the left thumbstick button remains non-responsive. So I am unable to run in certain games or access specific features that require the left thumbstick button. I Have tried factory resetting and re pairing but nothing fixes this problem, I need help with this please.
01-24-2024 11:17 AM
Hi @BigBadLejin! We hope you're having an amazing day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity, so we would love to help get this issue resolved for you. Luckily, we do have a couple of troubleshooting steps that you can try to fix the controller drift. With that being said, can you please try these troubleshooting steps if you haven't already?
We've seen these steps help people out in the past with the same issue you're having. However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns.
01-24-2024 05:34 PM
Hello community manager, thank you for taking the time to answer my post! I have tried all of these recommended trouble shooting steps and the issue remains. I would like to clarify that the issue is not stick shift but instead a non responsive dead left stick click button. I recently purchased Wratch of Asgard 2 for my quest 2 and sadly i am unable to use items during combat because of this dead left stick click button problem. I have tried factory reset and that did not work either. Is there anything else I can do? and thank you again for taking the time to answer me.
01-26-2024 10:46 AM
Hey, thanks for following up with us! We appreciate you trying out those troubleshooting steps. We saw you sent us a PM, so we'll follow up with you there and look into additional options for you.
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