cancel
Showing results for 
Search instead for 
Did you mean: 

Dear Oculus. No Refund. No Game.

averagejoeman
Honored Guest

Dear Oculus, 

We bought Lone Echo October 12th. 
Time spent in game = 1.25 hours.
Submitted refund request October 16th. 3:20PM CMT
 The request was  done through Oculus app  from where we purchased it

You have removed Lone Echo from our library but have yet to refund/credit our PayPal accout $43.00 (only option in store is to purchase, not install) 

Receipt number 110968346982547
As of now, no game, no refund.

A response from staff, would be appreciated.
3 REPLIES 3

averagejoeman
Honored Guest
Wow, how crazy is this, and ridiculous really. After typing this, 72 hours and 1 minute, I received an email that I have been refunded.

Back to buying games only through Steam.

JoeManji08
Heroic Explorer
So... your complaint is that someone seems to have noted your frustration and corrected the problem?

kojack
MVP
MVP
Paypal themselves say that getting a refund through Paypal takes 3-5
business days if you are tied to a bank account, or up to 30 days if
tied to a credit card.

Also please don't double post threads.

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?