I was recently sent a defective Meta Quest 2 headset. It doesn't work. I submitted a claim and have sent numerous emails to the Meta Store Support, but no one responds. I cannot find any telephone number to contact someone. Has anyone had any luck at getting in touch with an actual person at Meta Quest for returns and/or warranty issues?
Hey @lori829.2024! We'd love to take a deeper look into why you've received a defective headset. Due to the potential of dealing with private or sensitive information, we'd be more than happy to continue helping out if you'd reach out to us in a PM! Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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We wouldn't want our customers having anything less than a stellar VR experience. We'd like to look into your support interaction to check if everything's in order. Please send us a private message. To do so, please select our name to get to our profile page, orclick here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you as soon as possible
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @lori829.2024! We'd love to take a deeper look into why you've received a defective headset. Due to the potential of dealing with private or sensitive information, we'd be more than happy to continue helping out if you'd reach out to us in a PM! Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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