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Desktop size in Quest Link has changed, can't see start bar

HattrickSwayze
Honored Guest

Recently my desktop size has changed when I load into Quest Link. I'm not sure if I somehow hit a button or if it changed with an update, but the lower portion of my desktop can't be seen in my headset. It's like it's cropping the lower 1/4 of my screen off, where I can't see my start bar or anything at the bottom. It didn't used to be like this and I can't figure out how to solve it. Does anyone know how to fix this?

Headset:

Quest Pro

Official Link cable

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, Thanks for posting,

 

Your screen could possibly have moved itself closer, If you hold down the grip button on one of your controllers you can use the joystick to adjust the spacing of the screen. 

Hopefully this proves to be beneficial for you, please keep us updated!

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

10 REPLIES 10

MetaQuestSupport
Community Manager
Community Manager

Hey there, Thanks for posting,

 

Your screen could possibly have moved itself closer, If you hold down the grip button on one of your controllers you can use the joystick to adjust the spacing of the screen. 

Hopefully this proves to be beneficial for you, please keep us updated!

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey!

 

Just following up to check if this issue has been resolved.

If you still require any assistance please let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

No, that just moves the size of the "physical" window. Inside that window is where my desktop size has changed. The lower portion is cut off and I don't know how to change it. 

Hi there, 

I understand you are having an issue with the Quest Link not displaying the desktop completely.

Could you make sure the Headset is updated to V.69 and that you have not adjust the Field of View setting inside the App.

If they are fully up to date then you may need to uninstall and then reinstall the Link App. 

As this is a new issue, can we clarify that nothing has changed in your PC setup recently ?
Thanks and look forward to helping you further.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there,

 

Just following up to see if you have been able to resolve the issue you were having ?

If you require any further help please let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes the headset is updated to V.69.

I don't know what or where the Field of View setting is "inside the App."

Nothing else on my PC has changed. 

Hi HattrickSwayze,

 

Thank you for reaching out to us again regarding the problems you are having with what you are seeing on your display.

 

We would love to check this out further to see what could have happened and we would like to continue this conversation in a private message. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, @HattrickSwayze !

 

We just wanted to check in with you, to ask if you're still encountering this issue? 


We are always happy to assist, so please do not hesitate to reach back out! 


Have a great day, and take care!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It looks like I've fixed it, with one small issue. The earlier post about using a grip button and joystick to adjust the screen seems to have worked, I just wasn't using it correctly. My only issue now is that when I have it adjusted correctly, if I exit Quest Link and re-enter, I have to adjust the screen size again. Is there a way to "save" the adjustment?

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