03-11-2023 03:03 PM
I am trying to purchase a game for a gift. I input the email and message and hit submit. The screen appears to be processing but is stuck there. It does the same on my phone.
03-12-2023 08:22 AM
Hey there, @shawn.silver.31. We understand that you are having trouble making a gift purchase via the Desktop Store. Having something like this happen can certainly throw a wrench in your gifting plans, and we want to help get this straightened out. For us to get to the bottom of the issues, can you tell us a few things?
Please let us know if you have any questions. We are looking forward to your reply
03-12-2023 08:31 AM
No error message. After inputting the email and message the screen changes to the image attached and is stuck there. I am using Chrome. I have not tried other browsers because Chrome works for virtually every browser application and use.
03-12-2023 09:04 AM
Hey there, @shawn.silver.31. Thank you for reaching out and bringing your purchase issues to our attention. We just have a few more questions for you.
Is this the process you're attempting to use to purchase a game as a gift?
To send someone a gift:
Have you uninstalled and reinstalled the desktop app and the mobile app?
If your issue persists, please let us know. We are here to help.
03-12-2023 09:20 AM
I believe I already said this, but yes I am trying to send as a gift on a desktop and mobile browser. I followed the steps you have provided and reached a frozen screen, which I attached a photo of. I do not own meta quest, but I had to create an account to send a game as a gift. It's too late now though, their birthday is over and it solidified my decision to not purchase a meta quest for myself.
03-12-2023 09:39 AM
Hey there again, @shawn.silver.31. Thank you for your reply and clarifying your question for us.
We are saddened that you were not able to purchase the game as a gift after following the above steps; however, if you come across this situation in the future, please reach out to our support team.
We hope this was useful.