cancel
Showing results for 
Search instead for 
Did you mean: 

Device referral not working

Dusk_Light
Honored Guest

I recently convinced one of my friends to get a meta quest 3 headset and my device refferal code is not working for him no matter what we do. We are both from and in the united states, h'es 20+ yo and never even had a fb account before he got the headset.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Dusk_Light! We appreciate you getting in touch with us and bringing this to our attention, as we understand that not getting the referral credits can truly lead to some questions and a delay in making some fantastic purchases. So, we would be happy to look into this further for you and your friend and determine the cause of it. If you can, please shoot us a PM so we can collect sensitive account information while keeping it safe from the public eye. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward in chatting with you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

We are just checking in regarding the referral credit. If you still need assistance, please reach out to us through PM so that we can collect the details to investigate further. We look forward to hearing back, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?