When I added the Quest 3 into purchase cart on the website ,I also add-on the game Beat Saber. It shows shipped . I got my Quest 3 today, everything was set. Then I received the email for redeeming Asgard’s Wrath 2. But I just can’t find Beat Saber in my Quest 3 , nor a email for redeeming it. How could I got my Beat Saber? Thanks.
Hi there, @Trebmal5! We are sad to hear about your experience with your recent Quest 3 purchase and the missing games you added to your purchase. We want to help, but in order to do so, we will need to create a support ticket for you. If you could please PM us so that we can collect some sensitive information from you and continue providing any available information and resources. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Let us know if you have any further questions or concerns.
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I've raised a support ticket with Meta on their WhatsApp chat, they're aware of the problem and are going to get back to me within a day or two. My suggestion to anyone reading would be to do the same; I'll post an update when I have it.
Hey there, @Minolass! We see that you haven't received the additional games that were included with your Meta Quest 3. We understand the importance of having access to these games as they enhance your virtual reality experience. We are here to assist you in any way we can to ensure that you can enjoy your games! With this in mind, we'd like for you to try and download the missing add-on purchases to your account through either the headset, phone app, or the desktop app itself. If this does not work, please hit us up!
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Any luck with getting this resolved? I have the same issue. Did live chat on 12/14 for 20 minutes for them to tell me their engineers are working on this. A week later and still no resolve.
Hey there, @ksumm77! Thanks for bringing this to our attention. We want to do our best to assure that our users are getting the VR experience they deserve! We'd be more than happy to assist you regarding your missing add-ons. However, we do see that our specialized team is already working with you on this via email. We highly suggest that you continue working with them on that email to avoid any confusion or miscommunication.
We'd like to thank you for being a part of our vibrant community and we're looking forward to getting you back on your VR journey!
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