I tried to purchase a game on the meta app for my Meta Quest 3 but i didnt authenticate it with the app and the purchase went to pending on my banking app, i then waited three days for it to clear so i could get my money back or have the money taken and i receive the game however none of these things happened and i have now lost my money without getting the game.
Hey there @jyoung00, we noticed that you are having a bit of a tough time purchasing a game. Being able to buy games without any issues is the experience we wish for our users. We understand having a pending transaction not clear in-time is not ideal, and we would love to do all that we can to look into this for you!
So that we can take a peak at your Meta account and see what had happened, can you please PM us? This way we can ask account information privately.
To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
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Hi again, we're just popping in to see if you are still needing assistance. If so, please don't hesitate to let us know. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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