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Different trials/demos

The_Hanz76
Honored Guest

Are different users offered different demos and trials? 

 

I only ask as my mate played a demo of Ragnarok on his Quest 3 yet I wasn't offered the same demo. 

 

TIA

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there, @The_Hanz76. We appreciate you reaching out about the demo and trial issues you are experiencing. We can confirm on our end that all users should have the same access to these trials and demos for the games played on our Quest devices. As we are unable to speak on the developer's end, we can always suggest you reach out to them personally about this issue here. If you see similar issues with other games or apps, please contact their developer support as well. If you have further questions or concerns, let us know; we will be here for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there, @The_Hanz76. We appreciate you reaching out about the demo and trial issues you are experiencing. We can confirm on our end that all users should have the same access to these trials and demos for the games played on our Quest devices. As we are unable to speak on the developer's end, we can always suggest you reach out to them personally about this issue here. If you see similar issues with other games or apps, please contact their developer support as well. If you have further questions or concerns, let us know; we will be here for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi

I have just googled this issue and it seems that there are many users that also experience this issue. 

Are you looking into getting this issue fixed as it seems to have been happening for some time now? 

Hey there, @The_Hanz76. We certainly want our users to be able to demo games they might want in the future. The way you would search for a specific demo would just be to search "demo" in the Meta game store. Sometimes the developer will pull the demo for different reasons. Right now, it does appear that RagnaRock does not have a demo available. It might be that your friend still has the demo from before it became unavailable for download. Please let us know if you have any further questions or concerns, and we'd be more than happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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