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Disabled Child Account

ar848
Honored Guest

Good Morning, 

I am trying to get help with a child account which has been disabled. Going by others, the advice was to send a PM to @MetaQuestSupport  which I did 48 hrs ago. I have still not had any response. Is this expected or has my message been missed? Hoping to resolve my child’s account issues on time for Easter school holidays as he is now unable to play on his VR. 

thanks

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @ar848! Thanks for reaching out to us about your child's account suspension. We regret any inconvenience that this delay may have caused! We understand that enduring an account suspension that prevents your child from accessing their games and apps isn't a pleasant experience for either you or them. so we'd like to look into this situation for you! However, we noticed that you mentioned that you sent us a PM, so we're following up to see if you've been responded to and to ensure that you're being taken care of. If not, please let us know so that we can take care of you ASAP! We're looking forward to your reply!

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