01-25-2023 09:14 AM
I hard reset my headset and my right hand controller would not connect so I bought a new one but when I tried connecting my headset to the app it would not work and I couldn’t connect the controller
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01-25-2023 01:28 PM
I finally got it working I kept pressing retry and it connected thank you for helping
01-25-2023 09:20 AM
That sounds like a very bad time indeed. What exactly is preventing your headset from syncing to the app? Are you getting any errors or anything that you can screenshot and post here?
01-25-2023 09:25 AM
I try connecting it to the app it says put in the 5 digit code I put it in it says please try again something went wrong. When I tried connecting my controller I held down the oculus button and b didn’t connect and tried taking the battery out for a while an restarting my headset to see if that would work
01-25-2023 10:00 AM - edited 01-25-2023 10:38 AM
Okay, thanks for letting me know. Let's first focus on getting your headset paired again. I'd like you to try this stuff here in order:
Lemme know if any of these work!
01-25-2023 10:30 AM
The problem is I need 2 controllers to put in the wireless network for me to connect the headset but the controller is new and won’t connect
01-25-2023 10:37 AM
It's all Bluetooth I'm pretty sure right out of the box/after a factory reset, so we shouldn't have to worry about that yet. Give the other steps a try and also try leaving your battery out of your new controller for at least 30 minutes. This resets the controller in effect and may lead it to pairing. Keep me posted!
01-25-2023 11:31 AM
I left it out for 45m and put it back in tried connecting it didn’t work but I saw that it said on my Bluetooth oculus quest 2 idk if your able to do something with that or not
01-25-2023 11:35 AM
Okay, that sounds like a step in the right direction. Try pairing again, and if you can't uninstall and reinstall the Meta Quest app and then try again.
01-25-2023 12:08 PM
It’s says your pairing code was automatically detected but keeps saying something went wrong
01-25-2023 01:25 PM
Could you send a screenshot of that "Something went wrong" error?