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Disconnection problem when using link

Quavielen
Honored Guest

Hi, i bought new cable for my quest 2. Cable is original but when i connect quest link and open some apps on my laptop, it appears lost connection and disconnection of usb sound from my laptop. My laptop is has very good hardware. Source of problem isn't my laptop. I seek many solution on forums but didn't find solution yet. I cannot use quest link.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

 Hello @Quavielen! We came across your post and noticed that you recently purchased a new Quest 2 link cable, but it seems like there's a connection issue. We understand that PCVR is an incredible experience, and we'd love to help you out with this. To better assist you, we have a few questions:

- When was the last time you used your cable successfully before purchasing a new one?
- Have you made any changes to your network, laptop, router, or anything else since getting the new link?

-What troubleshooting steps have you already attempted?

 

We look forward to hearing back from you and working together on this!

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