12-11-2022 09:27 PM
I've had my quest for less than a year and I'm getting this weird display issue. I'm wondering if anyone else has experienced this. It happens when the device is on no matter what you're viewing. Including startup. I use my headset lightly and I'm wondering if this is a defect, and if it is how could I get a replacement? (10mo ownership)
VIDEO HERE
Left to right moving lines. Not the flickering picked up by my cam. Takes up about a quarter of my vision with the headset on.
Solved! Go to Solution.
12-12-2022 08:32 AM
Hey there, @Nick_hf! We definitely understand your concern with this display issue that you're experiencing, we'd be glad to point you in the right direction! For this issue, you'll want to reach out to our support team that works through email/live chats. Here's the link to get in contact with them, be sure to provide the link to that video so they can have a good idea of the issue. They'll make sure that this is taken care of for you!
12-11-2022 09:29 PM
Side Note: It was doing this intermittently before today. But now it's constant.
12-12-2022 08:32 AM
Hey there, @Nick_hf! We definitely understand your concern with this display issue that you're experiencing, we'd be glad to point you in the right direction! For this issue, you'll want to reach out to our support team that works through email/live chats. Here's the link to get in contact with them, be sure to provide the link to that video so they can have a good idea of the issue. They'll make sure that this is taken care of for you!