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Display not working

brian.oliver.1971
Honored Guest

My oculus was working fine. I was away for week when i cane back and went to use now my display is not working. I made sure my graphics driver is updated. tried uninstalling and reinstalling oculus software. I get random it is connected , but then says USB is not working. When i put headset on i see controller and hand but have small oval with 3 blinking dots.  Im not the most pc savvy so help would be appreciated 

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @brian.oliver.1971! Thank you for reaching out on the forums. PC VR can be very important for many users, and we would love to help you out.

We appreciate the steps you have already tried. The three blinking dots usually indicate one of three things:

  1. Not enough power
  2. Outdated drivers
  3. Cable is not properly connected

We know you have tried reinstalling the software and updating your GPU, but be sure you also double-check your PC OS for updates, even optional ones. You may also want to try different USB ports on your PC. And for the cable, please make sure you have disconnected and firmly reseated it from the PC and from the headset itself. You would have to remove the facial interface in order to remove the cable from the headset.

Let us know if any of this helps, and we would love to look into these issues further to help out.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey! Just checking in to see if you're still in need of our assistance! We want to make sure we can get you back on track! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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