So, I just got a new PC and i started playing games in VR but randomly my screen would freeze then turn black for about 10 seconds then turn back on and on some games when it turns back on id have to restart the game. My oculus app says my display port connection failed in that 10 seconds I tried restarting my computer and completely redownloading everything still have the same issue.
Hey there, @Bokowakashi! We were going through our posts, and saw you were having some PCVR issues that we would like to lend a helping hand towards. We appreciate you letting us know what you have already attempted to fix this issue as well!
So that we can offer the best assistance possible, we do have a few questions for clarification:
You mentioned you got a new PC, was this working properly on another PC before?
Which generation of headset are you using (Quest, Quest 2, Quest Pro, Quest 3, Rift S, etc.)?
Is your headset and mobile app connected to the same network?
We are looking forward to hearing back from you and working towards a resolution together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I apologize i have been distracted these past few days and i even put my vr up for a while i gave up until today i wanted to try again but YES i do need assistance and ill answer your questions now
My computers before were working perfectly with this specific headset but this new pc is the only time that this error has happened and i still don't why
I'm using the Rift S
My headset is connected to my computer and doesn't have its own Wi-Fi system
Thanks for letting us know, @Bokowakashi! In order to pinpoint what the exact cause of that error message may be, could you please try the following troubleshooting steps then get back to us with your results?:
Make sure this PC meets the requirements to support the Rift software by checking here.
Make sure your GPU drivers are up to date.
Disable any VPNs or antivirus that could be interfering with the headset's connection.
Check your cable for any possible damage; be sure to disconnect both ends and check inside the plug
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I left out the fact that a message saying "Your computer doesn't meet the requirements" shows up on my app and I've triple checked it and i meet the requirements so i thought nothing of it except for the alternative graphics card I'm not sure how important that is my by alternative is the AMD Radeon (TM) Graphics and it doesn't meet the requirements alternative graphics card could that be the issue?
Hey @Bokowakashi! Thanks for letting us know all steps you have taken to look into this. Check to make sure your Graphics Card does meet the requirements to support the Rift software.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
