Since Meta decided everyone needed to supply ID, I have not been able to get back in to my device. I supplied my Canadian ID equivalent though the system clearly was only set up for American ID types. I've uploaded 2 different pieces multiple times and logged a ticket. I have been passed from Ethan to Shay to Tristian to Ricardo ... I was told I was then being forwarded to a specialized team and got Bubble. Each team member asked for different info and then I was passed on. Bubble hasn't even responded since the initial acknowledgement. I did get a message that my system was fixed from a different email, I can now get into the phone app but the device when I put on my headset it says I need to update my account info by June 9th, (what info and where). There is a button to generate a code and that gives an error that says 'Error occurred, please try again'. No one in my home is under 12, I have repeatedly uploaded my ID and logged a ticket. This is ludicrous customer service. This has been going on for 2 weeks and no one ever responds past the first message.
Hey there, @cyoung00.2023! Thank you so much for bringing this to our attention. It can definitely be frustrating not getting the service you need when you need it. We do appreciate you sending in your information for our authentication process, however for further assistance, we will need to escalate this issue to that specialized team. According to our records, you have reached out about this before, and we want to ensure that we get down to the bottom of this so you can get back into your device ASAP. As previously mentioned, we will require additional information to further assist and we recommend sending us a PM here. You'll need to click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.
We look forward to hearing from you!
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Hey ya, @cyoung00.2023. We just wanted to check in and see if you were still having trouble getting into your headset. We are here to help in any way we can! Feel free to send us that PM should you need additional assistance. We look forward to assisting you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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