Since the 2Jan i have been attempting to return my quest 3 for replacment, i have a RMA, and return the label, the waybill number does not work on DHL systems.
I have told meta what dhl have said and also what DHL have said to sort the issue, but meta does not do this. DHL have said "that the collection has already been booked it seems that this waybill was showing an error message on our booking system hence why I suggested to contact the sender for a new label" "I have checked with my colleague it seems that when this waybill was originally created by the sender it was not generated on our system correctly hence why the depot returned the shipment. I would advise to contact the company you are returning the goods to for a new label once you have this you can book a new collection on our website"
Meta have told me to take it to a DHL express location which i have now done 3 times, Also meta have told me to do it online using an alternative browser, which i have done, also do this in incognito or private mode which i have done, but the waybill number does not work. How hard can it be to send me a new label with a new waybill number? i keep asking meta support and keep getting told take it to a shop do this do that, but waybill number is the issue which i cannot change either can dhl since it is the customer, meta who put is doing the return, should i pay for the item to be returned, or just throw it out the window, If meta support read this sort out the problem, but i do not think you read my replies because since day one i have told you the issue also supplied what DHL have said and you just avoid the issue, if you do not want to give me a replacement and rip me off just be honest enough and tell me the truth, instead of giving me hope that you are going to do something, only thing you have done is depressed me and stressed me out
Hey there, @Stanman1975. Thank you for bringing this to us. We know how important it is to get your replacement underway. Not to worry; we'd be happy to dive deeper to try and help get you back in. Let us help you get to the bottom of this issue. Please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
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Hi again, @Stanman1975. We certainly understand where you're coming from. Because of the nature of this issue, we recommend that you please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or clickhere. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
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I have done this and no one helps, Today i got a whatsapp messege say they will help and i explained the issue, then in 10mintues somebody else asks they are helping and what the issue is, you keep asking what the issue is, and i have explained this to the first person who said they would help the 2nd the 3rd and now 4th, i have given my RMA and still all i get is hi i am such and such how can i help, then they donot help.,
Jessica "My name is Jessica, and I'd be glad to assist you today.I see that you are having issue with returning your device to us, no worries I will be assisting you with this. " 14.23pm
Lexter "Hello Paul. Thank you for contacting Meta Store Support. My name is Lexter and I'm delighted to be of service to you. I can see that my past colleagues tried to help you. No worries, I will do my best to assist you. Could you please clarify your concern?" 14.57pm
24mins to different people ask what the issue is, but i told ACE this on the 13/01/23, so nobody reads the previous conversations, if they did they would not ask the same stupid question and promise to help and they dont
Hi again, @Stanman1975. We understand that this process might seem a little redundant, but it is for security reasons why we cannot divulge any info pertaining to your issue in a public thread. We see that you were speaking to support via WhatsApp. For us to be able to assist you, we recommend that you please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I still have the same issue and cannot return item, nobody has came up with a time frame or how they can fix the issue of the waybill number, i have even said i will pay for return. but nothing, so still have a quest 3 that i cant use, and i feel i have lost money and item could be heading for the rubbish
Hi again! Thank you for your ongoing patience during this process. We have received your PM and we are actively working on your issue. We will be with you as soon as possible. In order to quickly help you with this issue, we will be closing this conversation and continuing in PM. Thank you for understanding and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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