11-30-2024 10:03 AM
I am facing a issue with my Quest 3. A dot appears while I am watching or playing a game in VR, which is ruining my experience. I have tried resetting it and have been very careful with my Quest 3. It was never exposed to much sunlight, yet this issue has still come up. I don’t know how it happened. I also tried playing a stuck pixel fix video on YouTube, but the issue still isn’t resolved.Please help me resolve this issue
11-30-2024 03:16 PM
Sadly "never exposed to much sunlight" suggests it's been exposed to some sunlight and if that fell on the internal optics it could easily, and almost instantly, cause burn damage to the screen. Is the spot visible when you first turn the headset on?
11-30-2024 03:18 PM
Hello,
We would love to assist you with this, would you be able to contact us directly regarding this so we can take a look over the issue with you?
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12-01-2024 12:09 AM
No, it’s not visible when I turn on the VR headset. However, a tiny, faint black dot appears when I’m playing a game or watching something on YouTube in Bigscreen VR, etc., which is distracting and ruins my VR experience.
12-01-2024 12:11 AM
Hi there, thank you for confirming this.
Would you mind sending us a private message so we can investigate this further? To do so, please go to our profile or click here.
Hope to hear from you soon!
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