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Dot Issue on Right lens on Quest 3 Display – Seeking Help

Hitman045
Honored Guest

I am facing a issue with my Quest 3. A dot appears while I am watching or playing a game in VR, which is ruining my experience. I have tried resetting it and have been very careful with my Quest 3. It was never exposed to much sunlight, yet this issue has still come up. I don’t know how it happened. I also tried playing a stuck pixel fix video on YouTube, but the issue still isn’t resolved.Please help me resolve this issue

4 REPLIES 4

user_901925786032222
Expert Consultant

Sadly "never exposed to much sunlight" suggests it's been exposed to some sunlight and if that fell on the internal optics it could easily, and almost instantly, cause burn damage to the screen. Is the spot visible when you first turn the headset on?

MetaQuestSupport
Community Manager
Community Manager

Hello,

 

We would love to assist you with this, would you be able to contact us directly regarding this so we can take a look over the issue with you?

 

To private message us please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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No, it’s not visible when I turn on the VR headset. However, a tiny, faint black dot appears when I’m playing a game or watching something on YouTube in Bigscreen VR, etc., which is distracting and ruins my VR experience.

Hi there, thank you for confirming this. 

 

Would you mind sending us a private message so we can investigate this further? To do so, please go to our profile or click here

 

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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