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Double check zip code and try again

Level 2

So I tried buying a new controller from you guys and I am using a debit card and it is not working I used the billing address and everything I also used a second card and it didn’t work is there another way to still buy it then 


Community Manager
Community Manager

Hey thamonster190! We noticed you were having some payment issues when trying to order a controller from our site. We'd love to take a deeper look into that. 


Just to confirm, do the cards fit the following requirements:


  • Visa/MasterCard/AMEX
  • Associated with a billing address
  • Able to have funds added/reloaded to it. Most Gift cards do not have this option
  • There cannot be purchasing restrictions placed on the card
    • Payment restrictions can be placed by: users, businesses, financial institutions or governments ; some examples of restrictions include currency, and transaction amounts
  • The network cannot have any restrictions to prevent payments
  • Postal codes that do not follow the correct format will result in “invalid postal code”


If so, feel free to reach out here where we can provide some further support!