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Double vision on one lens meta quest 3

lost.sun1
Explorer

 

Hello everyone 
Please, I need your help. This is my third meta quest 3. Each one has its own problems. This time there is a double vision -text can be seen up and down, especially white text or image on a black background. It’s very noticeable on the left lens, while the other is fine despite the glare and ghosting. I don’t know what to do and if I should return this as well .meta has the worst quality control. Does anyone have the same issue ? tries everything restart, rest….etc. nothing changed

13 REPLIES 13

lost.sun1
Explorer

Hello , I have sent a PM with no response .

will the problem worsening with time will the whole lens suffer from this double vision all around  ?

what is causing the problem,lens layers are not glued together or what ? 

should I returned and never purchases any meta 3 as each one has it own unending issues? 
thank you 

Thanks for following up with us. We have received your PM and will continue assisting through there. We appreciate your time, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

lost.sun1
Explorer

Thank you , could you please reply on my concerns. 

We appreciate you following up with us, @lost.sun1! We're sorry for any inconvenience that our delay in responding may have caused, but we'll be responding to your PM shortly. We kindly ask that you continue to message us there. Thank you for your patience thus far, and please continue to bear with us as we work to determine the next best course of action!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!