07-22-2024 02:58 AM - last edited on 07-31-2024 07:08 AM by AliceinVRworld
Hello everyone
Please, I need your help. This is my third meta quest 3. Each one has its own problems. This time there is a double vision -text can be seen up and down, especially white text or image on a black background. It’s very noticeable on the left lens, while the other is fine despite the glare and ghosting. I don’t know what to do and if I should return this as well .meta has the worst quality control. Does anyone have the same issue ? tries everything restart, rest….etc. nothing changed
07-30-2024 12:50 AM - edited 07-30-2024 12:51 AM
Hello , I have sent a PM with no response .
will the problem worsening with time will the whole lens suffer from this double vision all around ?
what is causing the problem,lens layers are not glued together or what ?
should I returned and never purchases any meta 3 as each one has it own unending issues?
thank you
07-30-2024 10:46 AM
Thanks for following up with us. We have received your PM and will continue assisting through there. We appreciate your time, and have a great day!
07-31-2024 03:38 AM
Thank you , could you please reply on my concerns.
07-31-2024 07:27 AM
We appreciate you following up with us, @lost.sun1! We're sorry for any inconvenience that our delay in responding may have caused, but we'll be responding to your PM shortly. We kindly ask that you continue to message us there. Thank you for your patience thus far, and please continue to bear with us as we work to determine the next best course of action!
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