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Double vision on one lens meta quest 3

lost.sun1
Honored Guest

 

Hello everyone 
Please, I need your help. This is my third meta quest 3. Each one has its own problems. This time there is a double vision -text can be seen up and down, especially white text or image on a black background. It’s very noticeable on the left lens, while the other is fine despite the glare and ghosting. I don’t know what to do and if I should return this as well .meta has the worst quality control. Does anyone have the same issue ? tries everything restart, rest….etc. nothing changed

13 REPLIES 13

MetaQuestSupport
Community Manager
Community Manager

Hey @lost.sun1. This definitely isn't the experience we want you to have with your Quest 3! Let's see what we can do to solve this issue and get you back to gaming. 

 

It's possible that you are experiencing display issues that may be fixable by adjusting the IPD (the distance between your pupils) and the lens spacing on your headset. For more information on how to do this, click here.

 

Let us know how that goes! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @lost.sun1! We're just reaching out again to ask if you need any further assistance with this issue? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

lost.sun1
Honored Guest

Tried the IPD at first nothing changed. Is that normal or what ?because it is only on the left lens and near the lower corner.

Thank you for giving it a try! We have some addition questions for  you, so we can narrow things down more:

  • Was there ever a time that the device display appeared normal?
  • Did anything occur to the device before it started? For example, hit or dropped, liquids spilled on headset, etc.
  • Is it always present, or does it only occur in specific situations, such as in the Home Environment, in specific apps, when using a Link cable with a standalone headset, with 3rd-party software, etc.
  • What other troubleshooting steps have you tried so far?
  • Can you provide a picture of what you're seeing in the headset?
  • Does it appear to be glare-like in appearance? For example, long streaks of light coming off the edges of the bright object, or text, stretching out towards your eyes?

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

lost.sun1
Honored Guest

1-no . It’s there from the first starting up the device 

2-no nothing happened just got my third device 

3-always there alway happening 

4-restarting ,resting to factory settings, IPD and wiping the lens with microfiber 

5-it appears doubled image , or text on one lens near the lower corner especially if the background is black and the image or text is white -attached a photo as an example 

is it normal , dose it fade or worsen with time ?

We really appreciate that additional information, @lost.sun1! While double vision is not normal, lens glare is a normal effect caused by the Fresnel lenses. It can vary between headsets and users and is most apparent when there is a light-colored object on a dark background.

 

It looks like your photo didn't come through. If you would try to send that photo again, it would really help us get a good look at what you're seeing. Can you also let us know if you are wearing glasses while using your headset?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again! We wanted to follow up and see if you get get that photo to us so we can look further into this! We're looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, 

It was hard to capture through my phone, but it looks similar to these images.what should I do?

5E4E9951-7E27-4B4D-AD04-E95261226830.jpeg

7D39D539-EB5A-421B-AE8C-581E02AE6747.jpeg

Thank you for the follow up. Could you click on our name MetaQuestSupport and view our profile. Send us a message there. We'll need to ask you some private questions discuss next steps for this. We're looking forward to hearing back from you on this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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