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Download issues

Anntyler
Honored Guest

Hi all I would like to now why when I'v got a game downloading it stops about halfway through it iv got enough storage space on my meta quest 2 as I got 113gb and the game is 5.7gb and the game is glof + so please could someone help thank you. 

3 REPLIES 3

J40NYR
MVP
MVP

Hi @Anntyler 

I know it will stop if you take off the headset. Best thing to do is go into the power settings and change the automatic sleep(?) from 15seconds to 4 hours, and just leave it plugged in downloading.

Hope this helps

Jonny

Quest 2, Quest 3, PCVR, Meta Wayfarer

MetaQuestSupport
Community Manager
Community Manager

Hey @Anntyler! We know how not being able to install a game can put a bump in your VR experience, which is why we'd love to shed some light on this! Before we move forward, we need to gather a few more details. Please provide the following:

 

  • Does this only occur with Glof+? Or does this occur with other games?
  • What troubleshooting steps have you tried?
  • Have you tried using the mobile app to download the game?
  • Does an error message appear? If so, please provide a screenshot.

Once we collect this information, we can look further into it. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @Anntyler, we wanted to check in on you and see if you were still having this issue. If you're having any more download troubles, please send us a message through PM, we'll need to confirm some account information with you. Select our name to get to our profile page and click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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