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Downloading videos

Twinllama1
Honored Guest

Hello I am wondering why I can’t download videos from the meta app even though it’s connected it says Download Unsuccessful even when my oculus is on and they are connected to WiFi and I’ve deleted and redownloaded the app and it didn’t work it just shows a WiFi icon with an exclamation point in the middle could someone please help me be able to download videos. 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi there, @Twinllama1. We know how important it is for our users to be able to download and share videos from their headsets. Especially for our users, who are also content creators. Thankfully, you came to the right place. Our users are among some of the most self-reliant in the VR game, and we are very appreciative of that. Just to add to the awesome tips that @dianaroy shared, we also wanted to share the steps to sync media between your headset and your phone. Those steps can be found here. If you have any further questions or concerns, please do not hesitate to reach out to us again, and we would be more than happy to assist you. Thank you for your time, and have a wonderful day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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8 REPLIES 8

ThyRuinedKing
Meta Quest Support
Meta Quest Support

Hey @Twinllama1, are you still having this issue with downloading videos? If so, could you confirm if you've also tried downloading through a desktop?

In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.

P.S., I can beat you at One Piece TCG and Tekken

Hello @ThyRuinedKing unfortunately I do not have a desktop and I am a mobile content creator that downloads and does everything through my IPhone I have had troubles downloading videos that are over 5-10 and more minutes long and this phone is all I have to download videos from if there’s anything I could do I would be appreciative to hear

You'll only be able transfer your files through a PC, there may be ways to transfer files to your mobile but at this time we don't officially have a process.

In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.

P.S., I can beat you at One Piece TCG and Tekken

dianaroy
Honored Guest

It's frustrating to encounter download issues on the Meta app despite a connected Oculus and WiFi. Try checking the app permissions for storage access or clearing cache/data. If the problem persists, contact Meta's support for specific troubleshooting steps. Meanwhile, explore a reliable "Twitter Video Save" tool as an alternative for downloading videos, ensuring smoother accessibility. Hope this helps resolve the issue!

Hi there, @Twinllama1. We know how important it is for our users to be able to download and share videos from their headsets. Especially for our users, who are also content creators. Thankfully, you came to the right place. Our users are among some of the most self-reliant in the VR game, and we are very appreciative of that. Just to add to the awesome tips that @dianaroy shared, we also wanted to share the steps to sync media between your headset and your phone. Those steps can be found here. If you have any further questions or concerns, please do not hesitate to reach out to us again, and we would be more than happy to assist you. Thank you for your time, and have a wonderful day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

dianaroy
Honored Guest

Thanks for mentioning me. I just share my own point of view...

Hey, @dianaroy! Thank you very much for sharing your thoughts! We appreciate everyone's personal point of view, and we truly love seeing the community pull together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

rosefareya
Honored Guest

It sounds like you're encountering connectivity issues when trying to tiktok download videos from the Meta (formerly Facebook) app to your Oculus device. The WiFi icon with an exclamation point indicates a problem with the internet connection or communication between the devices

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