Hello I am wondering why I can’t download videos from the meta app even though it’s connected it says Download Unsuccessful even when my oculus is on and they are connected to WiFi and I’ve deleted and redownloaded the app and it didn’t work it just shows a WiFi icon with an exclamation point in the middle could someone please help me be able to download videos.
Hello there, @panpotguy! We understand you were having some trouble being able to download videos. We can certainly look into this and want to ensure the media has been synched following the steps here. If it should continue we would need some more information to investigate further.
Have you been able to download videos in the past?
What is the file size of the video
What is the exact error encountered when attempting to download
Are the headset and app on the same network?
We look forward to hearing back, and have a great day!
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