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Downloads always interrupted at certain progress

rbx4.2023
Explorer

Now that my Quest 2 is connecting, I am encountering a new issue: Whenever I try to download something more than 100 MB, it always interrupts. If the file is large enough, it will always interrupt at precisely 1.09 GB. If the download is smaller, it interrupts at a smaller amount.

I have dealt with this by connecting directly to my PC to transfer files, however my Quest 2 disconnects from my PC periodically as well.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey @rbx4.2023, thanks for reaching out. We have high hopes that we can get to some kind of conclusion to this mess. We are more than happy to help.

 

To get some insight on your issue, can you please answer the following:

  • How much storage do you currently have? (Please be sure you have at least double the storage for the game)
  • What have you tried already?
  • Does this only happen with one app, or other games as well?

We look forward to your update. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, @rbx4.2023, If you are still experiencing problems, please let us know so that we can assist you with the issue at hand. We look forward to hearing back from you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It seems like the problem spontaneously solved itself, because I can now download more than 5GB without problems. I don't know what fixed it, but the unit has been restarted several times. Thanks again!

We are happy to see that the problem appears to have been resolved. If you have any problems in the future, please contact us and we will do our best to assist you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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