Please help. Today the Meta Quest app on my phone asked me to log in again. I believe I may have accidentally created a duplicate account while doing so because now when I log in on the phone app none of my games or purchases show up in my library.. They do currently still show up on the oculus itself though… thinking it’s still logged into the original account.. Now I’m afraid that if the oculus logs out for any reason I will lose access to all my purchases on the oculus as well. Has anyone else experienced this problem? If so how did you fix it?
Hi there, we noticed you are having troubles with access to your account. We hate to hear that you are unable to log into your account, and we know how important it is to have access to your account to play your games. We want to do all that we can to assist you on this issue!
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I believe I'm having the same issue because I logged into a new quest 2 headset and all the games I had purchased when i had my first headset are no longer anywhere to be found
Hi there, @reignrevival.2000! Making sure all of your VR content is available to you is a top priority for us, so we're glad you reached out! Usually this sort of issue is caused by either logging into a different account when setting up the new device or by certain games not being accessible on that platform. Games and other apps that were purchased on the Rift/Link platform cannot be accessed from the standalone Quest platform. So we can help get to the bottom of this with you, feel free to shoot us a PM! Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @reignrevival.2000! We see you reached out in PMs, and we're happy to continue there with you. Please get back to us when your schedule allows, as we'd love to work further with you on this. Talk soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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