Duplicated and Blurry Objects on Right Side of Meta Quest 3

[prolamerVR]

Hello, everyone,

I've encountered an issue with my Meta Quest 3 VR headset that I'm hoping to get some advice on. On the right side of the display, objects appear duplicated and blurry. Especially in high-contrast environments.

This issue is isolated to the right side of the headset only. I will attach an image to this post to demonstrate what I'm experiencing. I drew this by myself, so this is not 100% accurate.

So far, I've attempted the following troubleshooting steps without success:

• Cleaning the lenses with a microfiber cloth.
• Restarting the headset several times.
• Checking for and installing any software updates.

I haven't dropped or damaged the headset in any way, and this issue was there from the beginning (bought the headset 1 month ago). I'm wondering if anyone else has encountered a similar problem or if there are any recommended steps I could take to resolve this.

Thank you in advance for your help and support!

Phil

[MetaQuestSupport]

Hey @prolamerVR! Thanks for bringing this to our attention! We know this issue can take away from a stellar VR experience. We want to help you get this resolved as soon as possible and get back in the game! Can you please factory reset your device? Please make sure you have enabled cloud backup to save your app's progress.

If this does not resolve the issue, please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Knock-knock! Anyone there? Just checking in to see if you're still having this experience. We know this is taking time away and we want to make sure we can get you back on track! 

[prolamerVR]

Hello! I factory reset my device, and I am still having this experience.
The European customer service contacted me and offered to replace the device with an overhauled one (which is not so nice, as I have owned this headset for less than two months).

[MetaQuestSupport]

Hey! Thanks for reaching out! Although we can't guarantee whether you'll receive a new or refurbished device, you can trust that our refurbished devices undergo a thorough quality assurance program before being certified as refurbished! If you have any questions in the future about your device, please don't hesitate to reach out to us! We hope that you have a wonderful rest of your day!