So the person helping on whatsapp is simply not seeing my messages.
My elite strap battery keeps disconnecting and I saw on YouTube this is happening to lots of people and Meta acknowledges that it's a problem but is refusing to give a solution or refunds. Because the person refuses to acknowledge me on the chat and their system isn't even recognizing my VERY correct email address, I'm forced to file a chargeback since I have no idea what else to do and I have a defective product with no course of action to take to address it!
I recently encountered the same problem with my Elite Strap battery, and it's disheartening to learn that many others are facing the same issue. My attempts to reach out for support have been met with frustration. Despite providing my correct email address, the chat system seems to be ignoring my inquiries. This lack of communication has left me with a defective product and no clear course of action to resolve the problem.
In light of this, I'm considering filing a chargeback, as I feel compelled to take matters into my own hands due to the absence of a proper resolution from Meta.
If you find it convenient, please feel free to reach out to me on WhatsApp.
Hi there, @christianday & @herryi. We know how important it is for our users to have their Elite Strap and Batter working properly, and we certainly want that as well. We would like for you to please send us a private message to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @christianday & @herryi. We wanted to follow up with you and see if you had been able to perform the steps we shared detailing how to send us a private message. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I bought a Quest 3 setup fairly recently, to finally replace a very aged Rift CV1, including the headset, facial interface, charging dock and a now seemingly faulty Elite Strap with Battery.
The charging dock appeared to work for a few days, happily charging both the headset and its connected Elite Strap with Battery, but yesterday I started getting unexpected "low battery" warnings and when I checked the battery level, all i could see was the charge on the headset. The strap battery level was nowhere to be seen. On physically re-plugging the headstrap connector, it appeared to solve the issue, but that turned out to be only a temporary solution, with now fairly regular "disconnections" occurring, both during use and during charging.
Could someone please let me know whether I'd be best to return the strap to the retailer or whether Meta will be able to deploy a fix remotely? I'm guessing the former, as if there was a fix, I wouldn't expect Meta to be keeping it a secret.
Thanks
Edit: By the way, if the solution is to return it, how would I be sure that a replacement wouldn't suffer from exactly the same issue?
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