03-31-2024 11:53 AM
My elite headset stopping clicking and no longer stays tight in my head. How do I fix this or get a replacement?
04-01-2024 06:08 AM
Hi @Metabecca.2007 (great name btw!)
Sorry to hear that. It sounds as though the ratchet has broken inside the mechanism. This will require a return.
Did you buy the strap locally? The easiest way is always to return the strap from where you bought it from, alternatively head on over to Meta Support and start a ticket.
Hope this helps
Jonny
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