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Elite strap with battery does not work anymore

Noahkknudsen
Honored Guest

Hello I dont know why but since yesterday my elitestrap with battery doesn’t work anymore it is fully charged but when I plug the elitestrap with battery’s charger it doesn’t work

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @Noahkknudsen! We would love to help you with your Elite strap with battery. We completely understand how it can feel when you have purchased an extra battery to continue to enjoy VR for an extended time and the Elite strap does not provide the extra charge. Let's go ahead and start out with some basic troubleshooting steps and see if that does the trick! Please reset the Elite strap with battery by following the steps below.

 

How to Reset:

  1. Disconnect the Elite Strap with the battery from the headset and any chargers
  2. Hold the button near the back of the strap down for 12–15 seconds.

We hope this helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @Noahkknudsen! We were just checking in to see if you still needed help! Let us know if you have any questions! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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