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Email Change: Email not available

THEACraigL
Honored Guest

Hi,

I originally based my Meta/Oculus account email on my Facebook account. Now that they are separate, I want to change the email address on the Meta account. When I attempt to do so from https://auth.meta.com/settings/account/ I get an error "Email is not available". The email I want to use is mine so I can't understand why I can't use it.

Is there some other mechanism to change emails to something different for my Meta Quest account, or unlock it so that I can do so?

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Howdy there @THEACraigL, we notice you are needing assistance changing your email for your Meta account. Being able to update your personal information accurately is very important, and we want to help you achieve this goal!

 

So that we may verify and locate your account for this, can you please PM us?

 

To do so, can you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

user_433322632202455
Honored Guest

I was trying to change my email on my other account and the email thing will not show up no matter what I try.

Hi there, @user_433322632202455! Making sure you have complete access to all your VR notifications and updates is pretty important to us, so we'd love to assist further! So we can look into getting this email address changed over on our side, could you please send us a PM when you get a chance? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, hello, @user_433322632202455! We're checking back in on that email change issue you were running into earlier. If you still need any assistance with this, be sure to send us a PM here. We'll always be happy to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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