07-21-2023 05:08 PM
Hi, I originally reached out about a defective Quest Pro headset that refused to connect to its controllers and through the Meta Quest app. The next day I received a response from the support case offering to send a replacement.
It's been 9 days since my response and no one has gotten back to me. I opened a new case asking about the first one if by chance my responses weren't getting through, but that has also shown no luck. My last resort is to reach out here to maybe revive that case.
If anyone could assist me, that would be appreciated. My original case number is #00002727.
Thank you.
Solved! Go to Solution.
07-25-2023 11:20 AM
Thank you for replying, luckily I got in communication with the Meta Store support and they started the RMA.
07-21-2023 08:17 PM
update: my case was closed automatically for the reason that they "received no response." I'll try again with a different email provider.
07-24-2023 04:15 PM
I couldn't find anything with that case number nor your username, are you still needing assistance? If you're still needing a hand, please look around for a reference number which should start with 7.
07-25-2023 11:20 AM
Thank you for replying, luckily I got in communication with the Meta Store support and they started the RMA.
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