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Email support no longer responding

TheShrekster
Explorer

Hi, I originally reached out about a defective Quest Pro headset that refused to connect to its controllers and through the Meta Quest app. The next day I received a response from the support case offering to send a replacement.

TheShrekster_0-1689983715045.png

It's been 9 days since my response and no one has gotten back to me. I opened a new case asking about the first one if by chance my responses weren't getting through, but that has also shown no luck. My last resort is to reach out here to maybe revive that case.

If anyone could assist me, that would be appreciated. My original case number is #00002727.

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions

Thank you for replying, luckily I got in communication with the Meta Store support and they started the RMA.

View solution in original post

3 REPLIES 3

TheShrekster
Explorer

update: my case was closed automatically for the reason that they "received no response." I'll try again with a different email provider.

ThyRuinedKing
Retired Support

I couldn't find anything with that case number nor your username, are you still needing assistance? If you're still needing a hand, please look around for a reference number which should start with 7.

In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.

P.S., I can beat you at One Piece TCG and Tekken

Thank you for replying, luckily I got in communication with the Meta Store support and they started the RMA.

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