03-19-2024 01:38 PM
I received an email asking for participation in a research session and was wondering if it's authentic. I'm attaching a screenshot of the email.
Solved! Go to Solution.
03-24-2024 03:33 PM
Hi there, @ctlfreak! Your privacy and security is a top priority for us, and we certainly understand your concern in receiving that email. To be absolutely sure, we checked here on our side for you, and can confirm that this particular email is from one of our verified domains. You should be free to participate, or ignore it if you wish! We're happy we could check and confirm this for you, and hope this alleviates any worries you might have had! Should any further problems pop up, please be sure to reach out at anytime. Take care, and have a lovely rest of your day!
03-24-2024 03:33 PM
Hi there, @ctlfreak! Your privacy and security is a top priority for us, and we certainly understand your concern in receiving that email. To be absolutely sure, we checked here on our side for you, and can confirm that this particular email is from one of our verified domains. You should be free to participate, or ignore it if you wish! We're happy we could check and confirm this for you, and hope this alleviates any worries you might have had! Should any further problems pop up, please be sure to reach out at anytime. Take care, and have a lovely rest of your day!
09-26-2024 09:40 AM
I had the same email and filled it out. Now I have a follow up email from research@impact-srtat.com is that also legit?
09-27-2024 11:16 AM
Hey @HHAM06,
Welcome to the Meta Community Forums!
Unfortunately I am unable to definitively clarify the legitimacy of this email, Meta do sometimes partner with research companies for these surveys but exact list of those associated is not readily available.
It does appear fairly legitimate, especially if you have already completed one previously from Meta but I would always be cautious with unfamiliar email addresses and complete due diligence.
Before filling anything out especially Personal Details, it may be worth contacting the team for more info.
Hope this helps!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset