08-24-2022 05:24 AM - last edited on 08-24-2022 01:29 PM by iMight404
Hello,
I am on Windows 10, I have an Oculus RiftS and the Oculus PC application.
I have just updated my Oculus account to a Meta account.
When I log in to my Oculus app I get the message in the title:
"You're using a version of this app that's no longer supported. Download the latest version to continue."
There's no download link and I don't know how to continue. I cannot use my Oculus Rift S at the moment.
Solved! Go to Solution.
08-23-2022 08:06 PM
Same issue with mine. I transferred the account without using Facebook. Once that issue popped up I tried repairing the software but still no luck.
08-23-2022 08:11 PM
Just found a semi fix for the issue. Logging in with an oculus account is currently broken but press "login with an email address" and it will open up a website. Logging into the website with your oculus account details let's you sign into the app/software. Hope this helps
08-23-2022 08:13 PM
Sweet, it worked! Thank you
08-23-2022 08:15 PM
Wait, that actually makes complete sense as a semi fix...at least, kind of sort of. 😅 I think that's (at least currently) basically the option to login with your new Meta account. Definitely sounds like it might not be super clear about it, but I think you figured it out! Thanks for sharing with the community! 👍
08-24-2022 12:43 AM - last edited on 08-24-2022 08:54 AM by iMight404
I have just downloaded the oculus pc app for the first time. I type in my log in info and when I hit enter instead of sending me through a red notification pops up. It says "You're using a version of this app that's no longer supported. Download the latest version to continue." There's nowhere to update the app from and I downloaded it right from the site so it should already be functional. The official page that tells how to update the app says I must go into the app, go into the library, and update from there.
So I can't login without updating & I can't update until I login. I have deleted and redownloaded 5 times now. I have deleted, restarted my computer, and redownloaded once already via the instructions from the help line. nothing seems to work. All I wanna do is play steam exclusive vr games, but the app doesn't even function upon first use. I had to explain everything like 4 times to the person on the help line before they understood the situation and now we are moving to email communications rather than chat box.
08-24-2022 12:57 AM - edited 08-24-2022 05:00 AM
Hello!
I got an email this morning saying I can migrate my Facebook account to a Meta account to use for VR.
I have got a Rift S, so naturally, after successfully completing the migration, I opened up the Oculus app on my Windows PC. I found that I was logged out, so I went to log in again.
No matter if I use the "Continue with Facebook" or "Have an Oculus account?" buttons, after typing in my account details, I get an error message saying:
"You're using a version of this app that's no longer supported. Download the latest version to continue."
I have tried:
I always get this same error message.
What do I need to do in order to be able to log in so I can use my headset?
Looking forward to your response,
Lada
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edit:
Here's another thread discussing the same issue.
--
edit 2:
Oculus support suggested I do the following:
It didn't work for me, but it might be the solution for some of you.
08-24-2022 01:03 AM
I have the same issue. If you find a solution, would you please let us know how you fixed it?
08-24-2022 01:09 AM
I have the same problem. I migrated my account. Now nothing works, every login option eventually leads to a message that my Oculus app version is unsupported. I've tried to download the installer again and reinstalled it. It didn't help.
08-24-2022 02:16 AM
If I figure it out I'll send you another reply. This is dumb and shouldn't be happening in the first place.
08-24-2022 02:19 AM - edited 08-24-2022 02:49 AM
I have the same issue. Went on the Meta page for devices, downloaded the linked setup and it gave the same error message. What a **bleep** up.
My assumption is that all we need is for a member of Meta to provide the CORRECT URL for us to download v43.