cancel
Showing results for 
Search instead for 
Did you mean: 

Endless boundary loop after walking upstairs with Quest 3 on

hobyvh
Explorer

Anyone else experience an endless loop about the boundary after going up or down stairs?

After defining a boundary upstairs and downstairs, then walking upstairs with my headset on — in a following session I got stuck in an endless loop when trying to launch an app. I'd see the choices "Confirm boundary, create new boundary, remain in passthrough" and no matter which I chose, I'd end up back at these choices with the message that I'm outside of my boundary.

After a couple loops I noticed that my boundary indicator was above my head, somewhere past the ceiling. I was already upstairs so there is no way I could get up there. Creating a new boundary seemed like it would work but each time I did (either stationary or roomscale) it would pop up over my head again.

The only way out of this I found was to go into my settings and Clear Boundaries History. Then when I created new boundaries they would stay on the ground.

Now I'm reluctant to walk between floors again with my headset on.

1 REPLY 1

OMOTO
Meta Quest Support
Meta Quest Support

Hey, @hobyvh!

I think the loop you're experiencing is something I was discussing with a few other users on this thread. Other users also suggested clearing boundary history but apparently enabling Travel Mode is another workaround. The Meta team are still looking into the issue and a subsequent fix.

Could you share the software version number you're running on the headset at the moment and I'll pass on the incorrect positioning issues to the team as well. Thanks!

If I don't take my foot off the gas, I might miss it all.

⪤ Quest 3 | Rift S, Quest, Quest 2, Pico 4
⪤ MSI RTX 4070, i7-13700F, 64GB DDR5 5600MHz
⪤ Ray-Ban Meta Wayfarer | Shiny Caramel Transparent | Brown Polarised
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?