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Entire Oculus library lost.... again

mike.jackman.792
Honored Guest

For the second time, I've lost my Oculus library of games I've purchased over the past 6 years. This is the second time this has happened when my account was migrated to a Meta account.

I've submitted a few emails over the past few weeks with no response from support. Can someone please help me fix this issue once and for all so I can go about and enjoy my Oculus headset.

FYI - My headset is an Oculus CV1 but for some reason that isn't an available label to add to my support question so I had to use Oculus Rift S.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @Mike.jackman.792! Thanks for bringing this to our attention! Having access to your games and purchases is definitely a top priority for us, and we know this issue can take away from a stellar VR experience. We want to help you get this resolved as soon as possible and get back in the game! We do want to let you know that we take our users' privacy and security extremely seriously here, and our policies regarding how we can view that information reflect this. Due to the nature of this issue, we would like for you to PM us.

 

To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Mike.jackman.792. We don't want you to feel like your issues have fallen through the cracks. If you are still needing help gaining access to your library, please send us a private message. Getting the support you need is very important to us.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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