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Entire quest pretty much bricked.

Thelag152
Honored Guest

My quest 2 is a paperweight right now. Games won't show up. None of the websites won't load. None of the apps or the store will load. Nothing in the settings have help. I've probably restarted and powered off the quest about 15 times with no result. My phone app cannot contact the quest at all and it just gives up after a while. I have no idea what to do as any other person talking about a similar problem I've had solved it with the app or with restarting. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there! We know how concerning it can be when content doesn't load. We want to do everything we can to help resolve this issue so you can get back to enjoying your headset.

 

Please try the following troubleshooting steps:

  • Log out of your account on the mobile companion app
  • Clear your phone's Bluetooth cache
  • restart your device
  • Log back into your account on the app
  • Re-pair your device to your app

Let us know if these steps work for you. If they don't work, we will continue to troubleshoot until we find a resolution. Our goal is to get you back in the game!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

10 REPLIES 10

Pixie40
Expert Trustee

I know it's probably not the option you want to do, but have you tried a factory reset? Since it sounds like the system is booting up, it's not a hardware issue. So a factory reset may fix things via wiping the system and reinstalling the OS as a clean slate.

 

It'll mean you have to set up the system from scratch, but it may help you recover it.

Lo, a quest! I seek the threads of my future in the seeds of the past.

MetaQuestSupport
Community Manager
Community Manager

Hey there! We know how concerning it can be when content doesn't load. We want to do everything we can to help resolve this issue so you can get back to enjoying your headset.

 

Please try the following troubleshooting steps:

  • Log out of your account on the mobile companion app
  • Clear your phone's Bluetooth cache
  • restart your device
  • Log back into your account on the app
  • Re-pair your device to your app

Let us know if these steps work for you. If they don't work, we will continue to troubleshoot until we find a resolution. Our goal is to get you back in the game!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

That's the problem. I factory reset it about a week ago. Guess what though. Turns out you need a phone and the app connected to the quest for a factory reset. Which I said in the message that for some reason it doesn't work. So I can't factory reset it. 

I have done all of these already with no result. None of these work. 

Thank you for letting us know that nothing has helped resolved this issue. If you haven't done so already, please submit a support ticket with our team. One of our agents will be happy to look into your options. 👍

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!


@Thelag152 wrote:

Turns out you need a phone and the app connected to the quest for a factory reset.


You do need a phone (doesn't have to be the same one) to set up the Quest again after the reset of course, but the actual factory reset can be done without a phone.

From https://support.oculus.com/articles/fix-a-problem/troubleshoot-headsets-and-accessories/troubleshoot...

 


To perform a factory reset using the headset:
  1. 1.
    Turn off your headset.
  2. 2.
    Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. 3.
    Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. 4.
    Use the volume buttons on your headset to highlight Yes and press the power button.

 

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2


@kojack wrote:

@Thelag152 wrote:

Turns out you need a phone and the app connected to the quest for a factory reset.


You do need a phone (doesn't have to be the same one) to set up the Quest again after the reset of course, but the actual factory reset can be done without a phone.

From https://support.oculus.com/articles/fix-a-problem/troubleshoot-headsets-and-accessories/troubleshoot...


A smart phone or a tablet. I use my Galaxy Tab A tablet rather then a phone.

Lo, a quest! I seek the threads of my future in the seeds of the past.

redcat23
Protege

I had this exact thing happen to me.  Support was nice enough to issue me an RMA number and FedEx box but I haven't received a replacement in over 2 months.  Good luck!

¯\_(ツ)_/¯

Hi there! We are saddened to hear that you haven't received a replacement in over 2 months! We want you to be fully immersed in the wonderful world of VR and that's nearly impossible without a headset! Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message! We can't wait to hear from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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