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Epic rollercoaster froze during installation

Grayghost317
Honored Guest

My epic Rollercoaster game froze during installation.  I have tried all of the troubleshooting recommended with the exception of factory reset.   I don't want to lose all of my level progress in my games, so I don't want to have to do a factory reset.   Meta support sent me an email asking for a log,  but I have no idea and don't understand how to do that.   Has anyone else had this problem and know how to fix it? 

 

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