Erroneous "Meta Quest 2 Not Set Up" message

[silverfire32]

I am currently getting all of a sudden an erroneous message, both on the website when I try to purchase an app, and in my mobile app when purchasing an app or trying to connect to my Quest 2, that reads "Are you sure? It looks like you haven't yet set up Meta Quest, which you'll need for [game title here]. Do you want to buy it anyway?" (In Devices on the mobile app, it just shows as not connected.) If I proceed with the purchase, it does show up in my Not Installed folder on my Quest 2. 

I get notifications on my Quest from my phone such as incoming calls, etc., and I get notifications telling me a friend just got a game or is online in a certain game. Everything works just fine, aside from that message and the inability to connect to the mobile app.

I'm not sure exactly when it happened, but I noticed it Saturday the 8th.a

Anyone else experiencing anything like this, and if so, how did you fix it (assuming you did)?

[MetaQuestSupport]

Hey there, @silverfire32! We hate to hear that you are having to deal with an error message about your headset not being connected. We know how having to deal with this can be an inconvenience, and we're happy to look into this with you! 

• Could you please provide a screenshot of the error message you receive when you are about to make a purchase? 
• Have you been able to make purchases before without this message popping up?
• Is the account on your headset the same as the account on your phone?

Please provide as much information as you can about what you are experiencing. Once we have more information, we will be able to better assist you!

[silverfire32]

Sure. I've attached a screenshot (cropped) of the message I see in the app. Yes, I've been able to connect to my Quest 2 via the app before, as well as purchase things without this error code popping up. The account on the headset is the same as my account in the app and on the site (although I must note that this forum is making me log in with my "Oculus account," instead of my Meta account for some reason. It should be the same info as far as username, etc.; just weird that it's not retaining my login from the Experiences page like it used to).

[MetaQuestSupport]

Thank you for providing that information, @silverfire32! We would like to have you try logging out of your account on the app and then logging back in. This should allow you to resync your library to your account, and then you should be able to install your games on your headset. Please let us know if this is able to help!

[silverfire32]

Unfortunately, that did not help. Just tried. Signed out in the app, signed back in. My Quest still shows as "not connected" and attempting to purchase an app still shows that "not set up" message. As I said, I can still purchase the apps and they do still make it to my library, so it's more just a minor inconvenience than anything else.

[MetaQuestSupport]

Thank you for letting us know! We appreciate your patience as we look into this issue further with you. This seems to be a bug with the store itself. If you'd like, you can report the bug by following this link. After that, our developers will be able to look into this further and work to get this resolved!

[lilopin_vr]

Having the same issue. Any method to resolve yet?

[Maze_Merger]

META are you going to fix it. Please, it has been 3 months and people are still having this problem (me).

[Maze_Merger]

Is there any way of fixing this issue yet?

[Toastie213]

Same here.